— Legal —
PRIVACY POLICY
Effective Date: March 20, 2026 | Last Updated: March 20, 2026
Notice to California Residents
This Privacy Policy includes specific disclosures required by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). California residents have specific rights regarding their personal information. See the California Privacy Rights section below or visit our Do Not Sell or Share My Personal Information page to exercise your opt-out rights.
1. INTRODUCTION
Termite Titans ("we," "us," or "our") operates the website termitetitans.com (the "Site"). We are a referral service that connects homeowners and property managers with licensed termite and pest control professionals in California. We are not a pest control company and do not perform pest control services directly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information we receive from visitors to our Site and individuals who submit lead inquiry forms. It also describes the rights available to California residents under the CCPA/CPRA.
2. NOTICE AT COLLECTION — PERSONAL INFORMATION WE COLLECT
At or before the time we collect personal information, we provide this notice of the categories of personal information collected and the purposes for which it is used, as required by the CCPA.
| Category | Examples | Purpose | Sold or Shared? |
|---|---|---|---|
| Identifiers | Name, email address, phone number | Match you with licensed contractors; send confirmation emails | Shared with matched contractors only |
| Geolocation Data (general) | City or ZIP code you provide | Identify contractors in your service area | Shared with matched contractors only |
| Internet / Network Activity | IP address, browser type, pages visited, referring URL | Site analytics, fraud prevention, UX improvement | Not sold; may be shared with analytics providers (Google Analytics, GTM) |
| Inferences | Service interest inferred from form selections | Route inquiry to the most relevant contractor | Shared with matched contractors only |
| Commercial Information | Service type requested, property description in message field | Match you with the appropriate specialist | Shared with matched contractors only |
We do not collect sensitive personal information as defined under CPRA (such as Social Security numbers, financial account credentials, precise geolocation, biometric data, health information, or racial/ethnic origin) through our Site or lead forms.
3. HOW WE USE YOUR PERSONAL INFORMATION
- Contractor Matching: To connect you with licensed, pre-screened termite and pest control professionals in your area.
- Communications: To send you a confirmation of your inquiry and follow-up communications related to your service request.
- Site Operations: To operate, maintain, and improve the Site, including diagnosing technical issues and analyzing usage patterns.
- Analytics: To understand how visitors use the Site using Google Analytics and Google Tag Manager, which may set cookies and collect browsing data.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Fraud Prevention: To detect, investigate, and prevent fraudulent or unauthorized activity.
4. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
- Licensed Contractor Network: When you submit a lead inquiry, your contact information, service request, and location are shared with one or more licensed pest control contractors in our network. By submitting a form on our Site, you consent to being contacted by these contractors.
- Email Service Provider (Postmark): We use Postmark to send transactional confirmation and notification emails. Postmark receives your name and email address solely for this purpose.
- Analytics Providers: We use Google Analytics and Google Tag Manager, which may collect browsing data, IP addresses, and device identifiers. Google's use of this data is governed by Google's Privacy Policy.
- Cloud Infrastructure: Our website and database are hosted on cloud infrastructure providers that process data solely as service providers under our direction.
- Legal Requirements: We may disclose personal information when required by law, court order, or governmental authority.
We do not sell your personal information for monetary consideration. However, sharing personal information with our contractor network and analytics providers may constitute "sharing" under the CCPA's broad definition. California residents may opt out using the link in the footer or in Section 9 below.
5. COOKIES AND TRACKING TECHNOLOGIES
- Essential Cookies: Required for the Site to function properly.
- Analytics Cookies: Google Analytics sets cookies to collect anonymous usage data including pages visited, time on site, and referral source.
- Marketing/Tag Manager Cookies: Google Tag Manager may deploy additional tags for conversion tracking and remarketing purposes.
You can control cookies through your browser settings. California residents may also opt out of the sharing of personal information collected through cookies by visiting our Do Not Sell or Share My Personal Information page.
Global Privacy Control (GPC): We honor the Global Privacy Control signal. If your browser sends a GPC signal, we will treat it as a valid opt-out of the sale or sharing of your personal information for that browser session.
6. DATA RETENTION
- Lead inquiry data (name, phone, email, service request): Retained for up to 24 months from the date of submission, after which it is deleted or anonymized.
- Analytics data: Retained in accordance with Google Analytics' default retention settings (up to 26 months).
- Server logs: Retained for up to 90 days for security and fraud prevention purposes.
7. CHILDREN'S PRIVACY
Our Site is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verifiable parental or guardian consent, we will delete that information promptly. Contact us at [email protected] if you believe we have collected information from a child under 16.
8. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA. These rights are subject to certain exceptions and limitations.
Right to Know
You have the right to request that we disclose: (1) the categories of personal information we have collected about you; (2) the categories of sources; (3) the business or commercial purposes for collecting, selling, or sharing it; (4) the categories of third parties to whom we disclose it; and (5) the specific pieces of personal information we have collected about you. You may make this request up to twice in a 12-month period, free of charge.
Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., where retention is required by law or necessary to complete a transaction you requested). We will respond to verified deletion requests within 45 days, with a possible 45-day extension if necessary.
Right to Correct
You have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes of processing.
Right to Opt-Out of Sale or Sharing
You have the right to direct us not to sell or share your personal information with third parties. To exercise this right, click the "Do Not Sell or Share My Personal Information" link in the footer of this Site or visit our opt-out page directly.
Right to Limit Use of Sensitive Personal Information
You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to perform the services you requested. Note that we do not collect sensitive personal information through our standard Site forms.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service quality because you exercised your privacy rights.
How to Submit a California Privacy Rights Request
To exercise your rights to know, delete, or correct, submit a verifiable consumer request by:
- Email: [email protected] — Subject line: "California Privacy Rights Request"
- Phone: (844) 985-5093
We will verify your identity before processing your request. We will respond within 45 days of receiving a verifiable request (up to 90 days total with notice). We will not charge a fee unless the request is excessive, repetitive, or manifestly unfounded.
Authorized Agents
You may designate an authorized agent to submit a CCPA/CPRA request on your behalf. You must provide the authorized agent with written permission to act on your behalf, and we may require you to verify your own identity directly with us.
9. DO NOT SELL OR SHARE MY PERSONAL INFORMATION
California residents have the right to opt out of the sale or sharing of their personal information. While we do not sell personal information for monetary consideration, we do share certain information with contractors in our network and with analytics providers (Google Analytics, GTM), which may constitute "sharing" under the CCPA's broad definition.
To opt out, click the button below or use the "Do Not Sell or Share My Personal Information" link in the footer of every page on our Site.
Do Not Sell or Share My Personal Information →10. SECURITY OF YOUR INFORMATION
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encrypted data transmission (HTTPS/TLS), access controls, and secure cloud infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure.
11. THIRD-PARTY LINKS AND SERVICES
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. This Privacy Policy applies solely to information collected by Termite Titans through our Site.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy. We will update this policy at least annually as required by California law.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Termite Titans — Privacy Team